Complaints procedure — Ash & Grey · Signal
Last updated: 2026
1. How to complain
If you are unhappy with any aspect of our service, please contact us in the first instance at hello@ashandgrey.demo or write to 12 High Street, London SW2 1AA.
2. What we will do
We will acknowledge your complaint within three working days and aim to provide a full written response within 15 working days. If we need more time, we will explain why and give you a revised timescale.
3. Escalation
If you remain dissatisfied after our final response, you may refer the matter to The Property Ombudsman. Details of how to contact them will be included in our final response letter.
4. Keeping records
We keep a record of complaints and outcomes to help improve our service.